1.Definitions

“Castle” means Castle Business Centre, 2nd floor 28a Musters Road, West Bridgford, Nottingham, NG2 7PL.

“The client” means the company, Organisation or business set out on the application form.

2.Services

In consideration of fees set out  below Castle will provide to the client the service specified being Virtual office with mail handling and registered address: Basic-mail collection £25*, Standard-mail scanning (10 letters) £30*, Premium-mail scanning & forwarding (20 Letters) £40*

Additional services may be provided on a pay as you go basis:

Mail forwarding at a cost of £0.25p + Royal Mail postage cost per item/letter.

Mail scanning and forwarding at a cost of £0.50 + Royal Mail postage cost per item/letter.

Mail scanning and mail destroyed at a cost of £0.20 cost per item/letter

Meeting Room hire £20* per hour (subject to availability)

*All prices subjected to VAT.

3. Payment and duration

3.1 Payments will be made 1 month in advance any addon’s will be invoiced and payment taken.

3.2 This contract will commence on the date of application and can be cancelled at any time giving 1 calendar months’ notice. 

3.3 The client will pay monthly  by card online.

3.4 Castle reserves the right to increase the amount of monthly subscription fee but only in circumstances where any overheads of Castle have increased due to unforeseen circumstances. No such increase in the monthly subscription fee will be affected without providing the client with 30 days written notice.

3.5 Late payment will incur charges and suspension of service, we reserve the right to terminate the agreement and any mail will be returned to sender.

3.6 Any mail arriving after the service is concluded will be returned to sender.

4. Usage

Castle confirms any mail not collected after one calendar month will be returned to sender or we reserve the right to destroy the items unless a date for collection has been agreed.

Mail with no name or Company name will be returned to sender. Any mail with insufficient postage paid we reserve the right to refuse acceptance.

We are unable to receive any parcels unless a bespoke arrangement has been agreed. (Small parcels no larger than 30 cms x 20 cms x 12 cms , maximum weight 3kgs)

Mail received will be forwarded Friday of each week.

Castle will not be liable for any loss indirectly or consequentially; however, it arises or for any liability costs, claims or expenses occurred and is not limited to loss damage of any postal items.

5.Clients Responsibility

You are required to use the service responsibly

1. Ensure all our terms are met and are completely accurate.
2. Comply and inform Castle of any changes to names, address, or business activities
3. Mail delivered must have the correct name, business name.
4. Mail for collection will be stored securely and must be collected within 1 calendar month of notification.
5. Mail collected will only be released with the correct ID to somebody who is authorised and named on the account unless Castle are notified, in advance, in writing.
6. It is your responsibility to have accurate insurance to cover any losses or excess incurred.

  The service must not be used for:

7. Illegal services
8. Any vehicle registration with the DVLA.
9. Multiple companies or trading names to a single subscription.
10. For any abusive, threatening, harassing, unlawful, harming, vulgar, obscene or any objectionable material.